سياسة الاستبدال والاسترجاع

Return and Exchange Policy – deflorista No acceptance of return: Due to the nature of the products (flowers and gifts), no request can be returned after delivery. Conditional replacement: The product can only be replaced if received in an unsatisfactory or damaged condition, provided that the issue is reported within two hours of receipt. Replacement conditions: The product must be in its original condition, with a clear photo of the damaged product attached and sent to customer service. Order cancellation: The order can be canceled before preparation and shipping, and cannot be canceled after the start of preparation. Delivery responsibility: In case of non-receipt of the order due to an error in the address or no response, the amount cannot be refunded. Special exceptions: Customized orders or those with special formats are not subject to replacement or cancellation after the start of execution. To contact customer service, please message us immediately through the available communication channels in the store.